This Privacy Policy explains the nature, scope, and purpose of the collection and use of personal data by Tea & Sympathy (hereinafter referred to as “we,” “our,” or “us”) on our website www.teaandsympathy.uk.com (“Website”). It describes how and why we collect, store, use, and/or share (“process”) your information when you interact with us, such as when you visit our website, contact us via email or other means and / or interact with us in other ways, such as for sales, marketing or events.

This Privacy Policy also explains your rights under applicable data protection laws and how you can exercise them.

2. Responsibility for data processing

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

Tea & Sympathy

62 Dertford, Corsley,
Warminster,
Wiltshire, BA12 7NS

Telephone: 07843 056916
Email: kim(at)teaandsympathy.uk.com

3. Data Collection and Processing

3.1 Information automatically collected

We only collect personal information that you voluntarily provide to us and that is relevant to the conduct of our business and the services we offer. Personal information may include your name, phone number, e-mail address. Except with the consent of the individual or as required by law, we will collect and use personal information only for the purposes we specify and for other compatible purposes. 

3.4 Collection of sensitive personal information

We do not collect or process any sensitive personal data (e.g., health, financial, or biometric data).

3.5 Cookies and other tracking technologies

We use minimal cookies to enhance your browsing experience:

• Essential Cookies: We may use session cookies to manage and monitor the website's performance and functionality. These do not record or retain visitor information.
   
• Third-party cookies: Some third-party services embedded on the website may use cookies. These cookies may use tracking to monitor your interaction with this embedded content. We have no control over these cookies.
   
• Optional Cookies: At this time, our Website does not use tracking, analytics, or advertising cookies. If we introduce additional cookies in the future, you will be notified via the cookie consent banner and given the option to manage your preferences.

For more details, please refer to our Cookie Statement above.

3.6 Contact Form, Newsletter and Account Opening

• No contact form: Our Website does not currently have a contact form.
• No account opening: Our Website does not currently have a possibility to open an account.
• No newsletter subscription: We do not send marketing emails unless you explicitly opt-in.

3.7 Obtaining information from third parties

We do not receive any information from third parties.

3.8 Data Sharing and Third Parties

We do not sell, rent, or trade personal data. However, we may share limited information with:

• Hosting and IT Services: Our website is hosted by Krystal Hosting Limited, which may process some technical data to operate our website securely.
• Business Transfers: If Tea & Sympathy undergoes a merger, acquisition, or asset sale, your personal data may be transferred, subject to applicable privacy laws.
• Business Partners: We may share your information with our business partners to provide you with certain products, services or promotions.
• Legal Requirements: We may disclose personal data to comply with legal obligations (e.g., court orders, regulatory requirements).

3.9 Processing of your information

Legal bases for processing your information

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., a legal basis) to do so under applicable law, such as with your consent, to comply with the law, to provide services to you, to enter into or perform our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the UK or EU

The General Data Protection Regulation (GDPR) require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent: If you have given us permission (i.e. consent) to use your personal information for a particular purpose, we may process your information. You may withdraw your consent at any time.
• Legal Obligations: Your information may be processed by us to comply with our legal obligations, such as to cooperate with law enforcement bodies or regulatory authorities, to exercise or defend our legal rights, or to provide evidence in legal proceedings involving us.
• Vital Interests: We may process your information if we believe it is necessary to protect your vital interests or the vital interests of a third party, such as in situations involving a potential threat to the safety of any person

4. Data Retention & Security

We retain personal data only as long as necessary for business, legal, or security purposes. When data is no longer required, we:, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If you request deletion of your personal data, we will comply unless legal retention periods apply.

5. Embedded content from other websites

Articles on this site may contain embedded content (e.g., videos, images, articles, etc.). This embedded content from other websites behaves exactly as if the visitor had visited the other website. These websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content.

6. Your Rights Under Data Protection Laws

6.1 Review, change, or erase your data

If You Are in the EEA, UK, or Switzerland (GDPR & FADP Rights)

Under the General Data Protection Regulation (GDPR) and Swiss Federal Data Protection Act (FADP), you have the right to:

•  Access your personal data
•  Correct inaccurate or incomplete data
•  Delete your data (right to be forgotten)
•  Restrict data processing in certain circumstances
•  Object to processing based on legitimate interests
•  Data portability (receive a copy of your data in a structured format)

To exercise these rights, contact us at: kim(at)teaandsympathy.uk.com.

If you believe that we are processing your personal data unlawfully, you have the right to complain:

• United Kingdom: UK data protection authority

6.2 Withdrawing your consent

You have the right to withdraw your consent at any time if we are relying on your consent to process your personal information, which may be express and/or implied depending on applicable law. For withdrawal of your consent, please contact us at kim(at)teaandsympathy.uk.com.

Please note, however, that this does not affect the lawfulness of the processing prior to its withdrawal, nor, where permitted by applicable law, does it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

6.3 Contact regarding your rights

If you have questions or comments about your privacy rights, you may email us at kim(at)teaandsympathy.uk.com.

7. Privacy Policy Updates